Refund policy

RETURNS & REFUNDS POLICY

Return Window

You have 30 days from the delivery date of your order to request a return or exchange.

Eligible Returns

We accept returns only for the following reasons:

  • Wrong product received: If you received a different hoodie or club design than ordered, we'll send the correct item or issue a full refund.
  • Defective product: If your hoodie has manufacturing defects (broken zippers, seam issues, print defects, stitching problems), we'll replace it or issue a refund.
  • Sizing issues: If the hoodie doesn't fit as expected, we'll exchange it for a different size at no additional cost.

Non-Returnable Items

We do not accept returns for the following reasons:

  • Change of mind: If you simply don't like the hoodie, it cannot be returned or refunded
  • Personal preference: Color, design, or style preferences are final sale
  • Items with visible wear, wrinkles, or handling marks
  • Items with stains, odors, or signs of washing/wearing
  • Hoodies with damage caused by customer misuse or accidents
  • Items outside the 30-day return window

All sales are final except for wrong product, defects, or sizing exchanges.

How to Request a Return

  1. Email us at businessinquiresja@yahoo.com with:
    • Your order number
    • Reason for return (wrong product, defect, or sizing)
    • Clear photos of the item (front, back, and any issues)
  2. We'll reply within 24 hours with return shipping instructions
  3. You'll receive a prepaid shipping label (for defects and wrong items)
  4. Once we receive and inspect your return, we'll process your refund or exchange within 5–7 business days

Return Shipping

  • Wrong product or defective items: We provide a prepaid return label; shipping is free
  • Size exchanges: We provide a prepaid return label; shipping is free

Refund Processing

Refunds are issued to your original payment method and typically appear within 5–7 business days. Credit card companies may take an additional 1–3 business days to post the refund to your account. Shipping costs are non-refundable.

Exchanges

Exchanges for different sizes are free. Once we receive your return, we'll ship your replacement within 2–3 business days at no extra charge.

Product Variation Notice

Videos, photos, and product images on our site are for design and fit reference. Actual hoodies may have slight variations in:

  • Print placement and alignment
  • Color saturation and fabric tone (due to photography lighting and monitor settings)
  • Fabric texture and weight
  • Stitching and seam appearance

These variations are normal in custom apparel production and do not constitute defects. If you believe your hoodie has a manufacturing defect beyond normal variation, please contact us with photos.